Frequently Asked Questions

    • Logos & Branding

      • Logo
      • Brand Guides
      • Brand Colors
      • Typography
      • Business Cards

      Business Graphics

      • Banners
      • Billboards
      • Brochures
      • Business Cards
      • Menu
      • Signage
      • Tradeshow Banners

      Social Media & Ads

      • Carousel Ads Carousel Ads
      • Retargeting Ads
      • Social Media Ads
      • Social Media Covers
      • Social Media Post Templates
      • YouTube Banners

      Digital Graphics

      • Blog Graphics
      • Ebook Covers
      • Email Templates
      • Infographic
      • Podcast Cover

      Website Graphics

      • PDFs & Presentations
      • Infographic
      • Pitch Decks
      • Presentation Templates
      • Reports
      • Webinar Slideshow

      Web & App Design

      • Web Design
      • Funnel Page Design
      • Landing Page Design
      • Wireframes
      • SaaS Dashboard Design
      • App Design

    • At Design Launch, while we excel in delivering unlimited design services, we recognize the importance of specialized expertise and maintaining high-quality standards. Therefore, we do not support the following types of requests:

      Prototypes
      UX Design
      Webflow, WP, Wix or any other website builders
      Coding (HTML/CSS/JS)
      Complex PDF documents
      Complex photo manipulation
      Extremely complex or fine art illustrations
      Fillable or interactive PDF documents
      Complex photo manipulation
      Digital painting and game assets
      3D/CAD projects
      HTML, CSS, UI/UX design
      Programming, coding, or development
      File formats outside of our supported file types
      Trademarked names, brands, or quotes
      Content writing

    • Yes! All our design plans have no limitations on how many businesses / brands you’re working with!

    • You can manage your requested designs through Trello. Your Trello cards will also have links from Google docs or wireframes.

    • Typically, most requests are fulfilled within one to five business days depending on your plan, with the aim to provide prompt delivery. Please note that more intricate requests may require additional time to ensure high-quality results.

    • Our subscription plans offer no limitations on the number of design requests you can add to your queue. The Design Essentials plan can only handle one project at a time, the Design Pro and Design Premium plans will work on two projects at a time while ensuring dedicated attention to every project

    • No, we do not have cancellation charges. And there are no subscription lock-ins. You are free to cancel your Design Pro and Design Premium subscription anytime.

    • Yes! We know trying a new service out can be scary. That’s why we offer a 7 day money-back guarantee if you aren’t happy with our work, no questions asked. However, once work is approved or sent back for revision this period is null and void and no refund can be given.